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IMPORTANT INFORMATION FOR ALL INTERNATIONAL CUSTOMERS
DO NOT ORDER WITHOUT READING THIS FIRST!!

We are based in the U.S. so if your shipping address is in a different country, you are considered INTERNATIONAL.
We are now able to accept orders to your countries (yay!!) — but there are very important disclaimers that you must know.
Please carefully read everything below:

(1) Shipping fees are will be added to your cart total here on our website when you checkout. Please understand that international shipping costs are always higher compared to domestic packages and also take a longer time to ship/deliver. You can also read our SHOP FAQ for more information about ordering from our shop.

(2) When our package arrives in your country, it might get held at a CUSTOMS OFFICE and you may have to pay an ADDITIONAL FEE in order to receive it. This is determined and charged by your country’s government and because the laws vary around the world, we can’t pre-determine how much the fee will be (if you are charged one.) We also don’t know every country’s different systems for receiving international packages. We recommend you speak with your local postal offices for help and more information.

(3) We will do our best to help with the fees where we can. But at the end of the day we are a small business in Hawaii. For now, this is the only way that we can comply with EU/UK import rules and we wanted to be as honest and upfront with you as possible!

(4) If you know that your country’s custom office requires detailed information about your package (item value, size, weight) in order to receive it, please email us right away so we can get that info to you!

So we please ask—
Do not order if you are not prepared to potentially needing to contact your country’s customs office and paying additional fees if it’s required.
If you order from our website, you are confirming that you understand this risk and are accepting this responsibility as the customer.

We have put these disclaimers on our website to warn you of these potential extra steps that will be required of you if you choose to order and will not refund orders if the only reasoning is this fee.

As a reminder, shipping fees is not something that we as the business profit from. It is the cost required by the postal services that we use.
These tax/import/customs fees are also not money that we keep. If you are charged these fees, it is money that is going directly to your country’s governments based on their laws.

We understand this may be unfortunate news to some of you, but it is not something we can change or avoid so we please ask for your understanding with this!
Thank you for your understanding!! We continue to ask your patience as we learn through this process with you and will do our best to provide great products and great service!

THANK YOU for your patience but most of all
for your love + support for our shop
♡ the riskiteam

Last Updated: April 2024