FREQUENTLY ASKED QUESTIONS

! ALL SALES ARE FINAL !

We are an independent brand of a small (but mighty!) team based in Hawaii, USA.
Please know that we do not pack orders and answer emails every day of the week. But our goal is always to give you a great experience with our company and to help wherever we can, when we can. Your patience and understanding is always appreciated!

WHEN WILL MY ORDER SHIP?

We are currently taking 3-5 business days to process/pack online orders. After that, it’s in the hands of the postal system! Domestic orders (US) estimate to arrive 3-12 business days and international orders may take up to 1-2 months from the moment they are processed with USPS. Once the packages are received by USPS, delivery times will vary (due to factors such as how far the package needs to travel, unpredictable weather or other delays, etc) and are not in our control. All orders come with tracking and you will receive the tracking number in an email as soon as we create the shipping label.

**If you purchased during a major shop update and/or during the holiday season then please note that we may be experiencing a higher volume of orders and this may lead to slower order processing times. We will do our best to still fulfill them as fast as we can and will pack orders every day during these busier seasons but we ask you to please be patient as we usually experience hundreds of orders at a time.

WHY IS SHIPPING EXPENSIVE?

We are a small business operating out of Hawaii. We try to keep the cost as low as possible and do not profit from any shipping fees that we charge. Our shop currently only offers first-class or priority mail because it means all orders come with tracking and we can try to resolve any issues if they do come up! We also agree that international shipping fees are ridiculous but we unfortunately have no control over any of these rates.

WHERE DO YOU SHIP TO?

Our company is based in Hawaii, USA. We’ve done our best to include a variety of places around the globe, however international shipping can be tricky and we are trying our best to be educated on the different import laws across the globe.

INTERNATIONAL CUSTOMERS: please keep in mind that our package may get held in your country’s customs office and that there may be an additional import/tax fee that you will need to pay in order to receive your package. This will be your responsibility as the customer. This fee is not something that we can determine beforehand and is not money that we receive. It is a fee determined and collected by your country’s government based on various tax laws. We have put disclaimers on our website to warn you of these potential extra steps that will be required of you if you choose to order and will not refund orders if the only reasoning is this fee. We understand this may be unfortunate news to some of you, but it is not something we can change or avoid so we please ask for your understanding with this! Thank you!

List of places we ship to: United States, all EU countries, Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Dominican Republic, Ecuador, Egypt, Fiji, French Polynesia, Guadeloupe, Guam, Guinea, Hong Kong, India, Indonesia, Japan, Malaysia, Marshall Islands, Mexico, Micronesia, Monaco, Nepal, New Zealand, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Samoa, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Kingdom, Venezuela, Vietnam. [*updated April 2024]
If you’d like me to include your country and can help me figure out the shipping details, please send us an email!

DO YOU ACCEPT GROUP ORDERS? (aka allowing one customer to buy in bulk)

Short answer: YES!
We don’t have any quantity restrictions per customer. Group orders with friends can be a great way to split shipping costs (especially if you are ordering from overseas!) There is no special purchasing system for our shop for group orders. (It will just look like one person buying A LOT of item!) So please coordinate with you group to determine who is purchasing for everyone and how payments will be managed. You are more than welcome to let us know in the comments section at checkout that “this is a group an order” if you’d like to request something like extra business postcards. :)

AHH I PUT THE WRONG ADDRESS FOR MY ORDER! HELP!

Please email us ASAP and we will do our best to correct your error if we haven’t processed your order yet. However, if we’ve already shipped out your order, we cannot take responsibility for the input of an incorrect address and cannot offer you a refund. If/when the package is returned to us, you will be offered the option of a full refund and cancellation of your order, or you can pay an additional shipping cost for us to send it to the correct address.

MY ORDER MIGHT BE LOST!? / I NEVER RECEIVED MY PACKAGE

Once our packages are in the hands of the postal services, we have no control over what happens. Sometimes their scanning system has errors such as the tracking information saying that it’s been delivered when you haven’t seen it at all… but it ends up arriving a couple of days later. (This has happened in a few rare occasions.) We advise you to utilize the tracking information as much as possible so that you know when your packages will arrive. You are always welcome to email us if you if have additional concerns but please understand that we are a small business doing our best with what we are in control of.

While we sympathize with anyone who has ever dealt with package theft, we are not responsible for any stolen packages and cannot offer replacements or refunds. Please also understand that we have no other way of verifying the delivery status of a package other than trusting our postal partners and their tracking system. Our shop’s policy does not offer replacements/refunds for packages marked as "delivered" because of the risk that the situation could be misused (i.e. customers being lying and trying to get items for free). This policy is to ensure fairness to all of our customers and to protect our small business as well. Thank you for understanding!

CANCELLATIONS

We are able to cancel orders or offer refunds as long as the order has not already been shipped out. (You always receive an email once we print out a shipping label which confirms your purchased items and the address we will be shipping to.) For any concerns please contact us immediately.

IF YOU HAVE ANY OTHER PROBLEM WITH YOUR ORDER

Please send me an email with your order number and a description of the issue (and/or photos if you think it will be helpful) to hello@riskitdesign.com and I will get back to you as soon as I can. Be sure to contact us about your concern within 2 weeks after you have received your package or since it was marked as delivered in the tracking information. We will do our best to make sure you are happy with your shopping experience and can offer compensation for delivery of damaged goods when appropriate.