Shipping Policy

All sales are final.

Shipping

We are based in Nevada, US. We currently ship to the United States and
these international countries: Australia, Canada, Hong Kong, Japan,
Malaysia, New Zealand, Philippines, Singapore, South Korea, and Taiwan.

All orders are shipped via USPS or UPS when needed. Every order
includes tracking regardless of shipping tier — we do not offer untracked
shipping.

Not in one of our shipping destinations yet?:

You could coordinate with a group order manager, friend or family member in one of our supported countries!

We also recommend looking into various package forwarding services,
which gives you a US-based address to ship to and then forwards your
package to your international address! Please note that we are not
affiliated with or endorsing any specific forwarding service. Definitely do
your own research to find the best fit for you!

Processing Time

Orders are typically packed and shipped within 5–7 business days after purchase. During major shop launches and the holiday season, higher order volumes may result in longer processing times. We appreciate your patience during these periods!

Estimated Delivery Times

• United States: 1–2 weeks
• International: 3–6 weeks
  

We do our best to ship orders as quickly as possible. However, once your order has been handed over to the postal carrier, we cannot guarantee delivery times or take responsibility for carrier delays.

Inaccurate or Incomplete Addresses

If your order has not yet shipped, we may be able to correct an error in your shipping address before it is passed on to the carrier. Please email us at support@riskitdesign.com with your order number and the correct address information as soon as possible.

If a package is returned to us due to an inaccurate or incomplete address provided at checkout, the following applies:

• The returned items will be restocked
• The customer will be responsible for the full reshipping cost to the corrected address
• A Shopify invoice for the reshipping fee will be sent to you before your order is reshipped
• Original shipping fees for the unsuccessful delivery are non-refundable

Please double check your shipping address carefully at checkout!

Cancellations

Orders can be cancelled anytime before a shipping label has been printed. Once you receive a shipping confirmation email with your tracking number, your order has entered the fulfillment process and can no longer be cancelled.

If your cancellation request is received before shipment, you will receive a full refund to your original payment method. For any concerns please contact us at support@riskitdesign.com as soon as possible.

Missing or Stolen Packages

USPS occasionally marks packages as delivered before they have arrived. Please allow at least one week after your package is marked as delivered before contacting us.

If after that window your package still has not arrived or you suspect it has gone missing or been stolen, please contact us at support@riskitdesign.com. We will do our best to make it right:

• Domestic orders: we can offer a refund or replacement
• International orders: we can offer a refund
  

 

Problems With Your Order

If there is any issue with your order upon delivery — including damaged items, an item missing from your package, or an entirely damaged shipment — please contact us within 30 days of delivery at support@riskitdesign.com with the following:

• Your order number
• A photo of all items you received
• A photo of the packaging your order arrived in
• A close-up photo of any damage (if applicable)

Missing item(s): We will ship out the missing item(s) as soon as possible and provide you with a tracking number. A small complimentary gift will be included in your package as an apology for the inconvenience.

Damaged item(s): We will offer you the choice of a replacement or a refund for the cost of the affected item(s), along with a 10% discount code for your next purchase. International orders are eligible for refunds only.

Entire order arrived damaged: Same as above — we will offer a replacement or refund for your order along with a 10% discount code. International orders are eligible for refunds only.

 

Customs & Import Taxes

International buyers are responsible for any customs and import taxes that may apply in their country. We are not responsible for delays caused by customs. We are unable to mark international orders with a lower declared value or as a gift in order to avoid customs fees or taxes.